
Office Location: Munroe Center
IT Help Desk: (401) 341-7777
E-mail: helpdesk@salve.edu
Cable TV service is provided in the Residence Halls by Cox Business Services. All of the channels in the Rhode Island Expanded Basic package are included. Premium or Pay-Per-View channels are not available on campus. The student is responsible for bringing a Cable Ready TV and coax cable in order to use this service. The cost for Cable TV is included in the Residence Hall fee.
Attach your TV to the Cable TV Connector. Using the remote control, make sure the TV is set to CABLE. You may need to "program" it to recognize the working channels on Salve Regina's system. For specific instructions on how to do this for your TV, consult your TV owner's manual.
If you are not receiving a signal and have verified that your TV is set to the CABLE setting and your coax cable is properly connected then call Cox Business Services support desk at (866) 402-0901. The Cox technician may ask you to check certain items on your TV or even try another working TV in your connection before they will schedule a time with you for the repair. You must be present at the time you agreed or you will be charged the $75 fee for a missed service call. Cox Business Services is NOT responsible for repairing, installing or configuring your television.
There is no cost for a service call UNLESS the problem was found to be caused by improper installation, configuration or a malfunction with your TV set or coax cable. In this case a $75 service fee will be charged to your Salve Regina business office account.