REQUIREMENTS, SERVICES & COSTS
What, if any, technology fee is charged by the campus and what does it cover?
All students taking six or more credits in a semester are charged a technology fee that provides support for the Salve Card system, the use of the University Computer Labs, student email and web file storage (My Data) accounts and the general use email and telephone stations on campus. The technology fee is currently $125 per semester.
Are students required to purchase their own computers?
Starting with the class of new students arriving in the Fall 2006, students are provided with their own laptop computers.
How does the campus make computer and network access financially available to all students?
If a student brings a recommended or required computer to campus and needs assistance in connecting the computer to the campus network, there is a free service provided by the IT office in UCL 008. . For wireless laptop users, there are certain areas in the McKillop Library and in the O’Hare Academic Center where wireless access points are currently available. Plans are in place to expand the wireless network to all classroom buildings and common areas. Students needing assistance with a non-recommended computer may bring it to the Munroe Center where a fee-based support service is provided by university business partner Computopia. For off-campus students, there is a modest collection of modems available for dial-in access to the campus network.
Does the campus assess extra fees for network connections in the dorms or for off-campus access?
The funding for network connections in the residence halls is included in the room and board charge; there is not a separate charge for internet use and for cable TV provisions. For long distance telephone use, students may use their own prepaid calling cards or their cell phone. For students living off campus, they may subscribe to their own internet service provider or they may use the set of dial-in modems available at the University; for the latter case, if the call is generated locally, there is no extra charge.
If I bring my computer equipment to school, what kind of support can I expect from the campus?
If the student has a recommended or required (for the entering class in Fall 2006) laptop computer, general service is provided for free by the IT Office. For other student computing, if there is a software or hardware problem with the computer (other than network connectivity), there is an outside vendor, Computopia, who is available on campus in the Munroe Center one or two days a week; the vendor support requires a cost charge to the student.
What hardware and software standard, if any, does the campus require, recommend, and/or support?
A laptop computer is provided for students entering in the Fall 2006 semester. For all other students, the IT Office will support students who have the same laptop that’s provided for the new entering class. All other computers may be supported at the Munroe Center by Computopia for a fee. The IT office provides the minimum hardware and software requirements on the Help Desk web page in the MySalve portal. Because of the nature of technology enhancements, this information is updated on a regular basis. A strong consideration for the student computer is that it be able to support the software available in the University Computer Labs since teacher assignments may be based on that premise.
What kinds of services (help desk, training, troubleshooting) are provided by the campus, and during what hours of operation?
Problems related to the University’s recommended laptop may be addressed by the IT laptop service group during posted hours in room UCL 008. Hours will be provided Monday-Friday with limited service during the weekend.
For other hardware and software problems with student computers, the student may bring the computer to the Munroe Center where the problem may be addressed by an outside vendor, Computopia; the outside vendor currently visits the campus one or two days a week.
Does the campus have a plan for keeping the hardware current, and if so, what is the current replacement cycle?
The University has a three year cycle in replacing University supported computers. Particular attention is provided to the general use computers in the University Computer Labs and in the Library.
How does the campus support printing for students, and is there a charge for this?
The University provides students with one hundred print pages each semester at no charge. Any printing in excess of the one hundred page limit in the semester incurs a deferred charge of ten cents a page. The student print usage is tracked by the student network username.
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