Office of Information Technologies
Office Location: Munroe Center
IT Help Desk: (401) 341-7777
E-mail: helpdesk@salve.edu
Requirements, Services & Costs
What, if any, technology fee is charged by the campus and what does it cover?
There is no general technology fee at the university.
Are students required to purchase their own computers?
There is a required laptop program for a one-time four year laptop purchase that is completely serviced by the university.
How does the campus make computer and network access financially available to all students?
If a student brings a recommended or required computer to campus and needs assistance in connecting the computer to the campus network, there is a free service provided by the Student Laptop Center in UCL 008. For wireless laptop users, access is available in the McKillop Library and in all academic classroom buildings as well as common areas. Students needing assistance with a non-recommended computer may also bring it to UCL 008 where a fee-based support service is provided by university business partner Computopia.
Does the campus assess extra fees for network connections in the dorms or for off-campus access?
The funding for network connections in the residence halls is included in the room and board charge; there is not a separate charge for internet use and for cable TV provisions. For long distance telephone use, students may use their own prepaid calling cards or their cell phone. For students living off campus, they may subscribe to their own internet service provider.
If I bring my computer equipment to school, what kind of support can I expect from the campus?
If the student has a recommended or required (for the entering class in Fall 2006) laptop computer, general service is provided for free by the Student Laptop Center. For other student computing, if there is a software or hardware problem with the computer (other than network connectivity), there is an outside vendor, Computopia, who is available on campus in the Student Laptop Center one or two days a week; the vendor support requires a cost charge to the student.
What hardware and software standard, if any, does the campus require, recommend, and/or support?
A laptop computer is provided for students entering in the Fall 2006 semester. For all other students, the IT Office will support students who have the same laptop that's provided for the new entering class. All other computers may be supported at the Student Laptop Center by Computopia for a fee. Information on the university's laptop program is provided at the Student Laptop Center site. Because of the nature of technology enhancements, this information is updated on a regular basis.
What kinds of services (help desk, training, troubleshooting) are provided by the campus, and during what hours of operation?
Problems related to the University's recommended or required laptop may be addressed by the Student Laptop Center during posted hours in room UCL 008. Hours will be provided Monday-Friday with limited service during the weekend.
For other hardware and software problems with student computers, the student may bring the computer to the Student Laptop Center where the problem may be addressed by an outside vendor, Computopia; the outside vendor currently visits the campus one or two days a week.
Does the campus have a plan for keeping the hardware current, and if so, what is the current replacement cycle?
The University has a three year cycle in replacing University supported computers. Particular attention is provided to the general use computers in the University Computer Labs and in the Library.
How does the campus support printing for students, and is there a charge for this?
The University provides students with two hundred print pages each semester at no charge. Any printing in excess of the two hundred page limit in the semester incurs a deferred charge of ten cents a page. The student print usage is tracked by the student network username.