Who takes care of my laptop if it isn’t working properly?

Your laptop is covered by a four-year warranty. This program provides coverage for accidental damage including drops/falls, an electrical surge, or spills. You can bring your laptop to the IT Student Laptop Support Center (McKillop Library, Room 008) to have it diagnosed and/or repaired. If your laptop needs to stay overnight for re-imaging or to be sent out for warranty repair, we will give you a loaner laptop to use while yours is being repaired.

Do I have to be a computer whiz?

No. Anyone who is comfortable with using web browsers and word processing will be able to use the computer effectively. General instructional material will be provided.

What kind of computer will I use?

Each student will be provided with an HP laptop, model NC6400 (Class of 2011) or NC6230 (Class of 2010). The laptop will include a CD-RW/DVD combo drive, Windows XP Professional, Microsoft Office 2003/2007, and anti-virus software.

Will my laptop support external hardware (keyboard, mouse, printer, etc.)?

Yes. USB peripherals (such as mouse or keyboard) will be supported, as well as both USB and parallel printers.

What software and operating system will I use?

Windows XP Professional and Microsoft Office 2007 (Class of 2011) or Microsoft Office 2003 (Class of 2010) are the primary software packages.

Will I have the option of a Windows or Mac platform?

No. Salve Regina has standardized on the Windows platform for the class of 2011.

Will Salve update the operating system or software?

While you are a student, the major software updates will be provided to you.

Do I own the computer?

From the first day of classes , the computer is the property of the student.

Will I get to keep my computer over the summer?

Yes.

Can I connect to the network from home?

No, not directly to the Residence network. You will be able to access web mail and other web services such as MyDATA, MyINFORMATON, and WebCT via the MySALVE institutional web portal.

What if I have problems with my computer?

Salve Regina's IT office will serve as the warranty administrator for notebook repairs. If a problem occurs while on campus, you will be directed to the campus Student Laptop Support Center. If the problem occurs while you are off campus, please call (401) 341-7873 for further instruction.

What if I have a problem with the computer I brought from home?

Salve has teamed up with an outside service company called Computopia to handle those types of problems. To get in touch with them, please call (401) 732 - 5588.

Do I need a printer?

No. Access to public printers will be provided through the network (instructions on how will be provided). However, if you wish to use your own personal printer, you must provide your own. For more information see the section on Web Printing here.