Help Desk

The Help Desk supports the technology needs of students, faculty and staff and seeks to provide assistance in a timely manner. Help Desk staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users.

All technology questions should be submitted to the Help Desk via phone or email to receive the most timely response and resolution. Updated information regarding technology workshops and maintenance to online systems such as My Salve and WebMail can be found on the office's Facebook and Twitter pages.

Tech Tips

Connecting to Salve Regina's Wireless Network

To connect to the campus network, computers must meet certain requirements, including having up-to-date antivirus software installed. If you do not have antivirus software installed, we recommend Microsoft Security Essentials for Windows 7 operating systems, Microsoft Defender for Windows 8 operating systems and ClamXav for Mac operating systems. For assistance installing antivirus software, call the Help Desk at (401) 341-7777 Option 2.

Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. (You will need your Salve Regina username and password to access the links below.)

Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant.

Access to My Salve Using Safari

The Office of Information Technology recently discovered some issues with the newest version of Safari 7.1 on Macs and access to the My Salve portal. We are working to resolve this issue as soon as possible.

The easiest workaround is to download and install an alternative browser such as Mozilla Firefox or Google Chrome. You can use either of these browsers to access My Salve and the course registration system.

If you are experiencing any other issues or need assistance with these installations, contact the Help Desk at (401) 341-7777 option 2, or stop by the Student Technology Service Center in the McKillop Library, Room 008, between 9 a.m. and 4:30 p.m. Monday through Friday.

Changing Your Salve Regina Password

Salve Regina requires passwords to be at least eight characters in length. Passwords may include uppercase and lowercase letters, numbers or symbols. Your new password must be different from your existing password. New members of the University community should reset their password after receiving their initial credentials in order to protect their account and educational information.

Setting Up Your Salve Regina Account or Changing Your Salve Regina Password on a Mobile Device

Mobile devices can be synchronized with your Salve Regina email account. This includes Android smartphones and tablets, Apple iPhones and iPads and BlackBerry smartphones. If you are unable to reset your password using the instructions below, call the Help Desk at (401) 341-7777.

Student Pharos Printing

Full-time students may print 200 black-and-white pages per semester. Additional pages are 10 cents for black and white and 25 cents for color. Charges are assessed at the end of each semester and are included in the tuition bill.

The Pharos printing solution allows students to submit print jobs and then release them at card swipe printers using their Salve Regina ID card. Card swipe printers are located in the McKillop Library, O’Hare Academic Center and Wakehurst, as well as the computer labs in the Antone Academic Center. (You will need your Salve Regina username and password to access the links below.)