The Help Desk supports the technology needs of students, faculty and staff and seeks to provide assistance in a timely manner. Help Desk staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users.
All technology questions should be submitted to the Help Desk via phone or email to receive the most timely response and resolution. Updated information regarding technology workshops and maintenance to online systems such as My Salve and WebMail can be found on the office's Facebook and Twitter pages.
Accessing Salve Regina's Wireless Network
To connect to the campus network, computers must meet certain requirements, including having up-to-date anti-virus software installed. If you do not have anti-virus software installed, we recommend Microsoft Security Essentials for Windows operating systems and ClamXav for Mac operating systems.
Students, faculty and staff connect to SRU-Community and have unlimited access as long as the computer is connected to the network every 30 days. Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant. To connect to the network with an iPad, iPod, BlackBerry, Google, Windows or other type of mobile device, connect to SRU-MobileDevices.
For assistance installing anti-virus software, call the Help Desk at (401) 341-7777.
Logging In as a New Student
Members of the Class of 2017, along with all new continuing education students, will receive a letter either through the mail or during Orientation with information about their login credentials. Your username will be your first name [dot] last name
(john.doe). Your password will be your ID number with two preceding zeroes. For example, if your ID number is 0123456, your password will be 000123456. You are encouraged to change your password after initially logging in to protect the
security of your account. Please see below on how to change your password.
Changing Your Salve Regina Password
Salve Regina requires passwords to be at least eight characters in length. Passwords may include uppercase and lowercase letters, numbers or symbols. Your new password must be different from your existing password. New members of the University community should reset their password after receiving their initial credentials in order to protect their account and educational information.
Click here for instructions on resetting your password using the portal.
Changing Your Salve Regina Password on a Mobile Device
Mobile devices that are synchronized with your Salve Regina email will be affected by password changes. This includes Android smartphones and tablets, Apple iPhones and iPads and BlackBerry smartphones. You must change your password on each of these devices and restart your mobile device for this change to take effect. If you are unable to reset your password using the instructions below, call the Help Desk at (401) 341-7777.
Printing for Students
With an increase of students bringing Apple laptops, IT staff have created a “how to” document for printing wirelessly to the Ricoh printers on campus. Click below for instructions on Pharos printing for students with Macs. http://srupharos01/Uniprint/Pharos-Printing-for-Mac.pdf