The Help Desk supports the technology needs of students, faculty and staff and seeks to provide assistance in a timely manner. Help Desk staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users.
All technology questions should be submitted to the Help Desk via phone or email to receive the most timely response and resolution. Updated information regarding technology workshops and maintenance to online systems such as My Salve and WebMail can be found on the office's Facebook and Twitter pages.
Accessing Salve Regina's Wireless Network
To connect to the campus network, computers must meet certain requirements and have up-to-date antivirus software installed. We recommend Microsoft Security Essentials for Windows operating systems and ClamXav for Mac operating systems. For assistance installing antivirus software, call the Help Desk at (401) 341-7777.
Students, faculty and staff connect to SRU-Community and have unlimited access to all campus resources. In addition, students, faculty and staff can connect their mobile devices, such as tablets and smartphone, directly to SRU-Community for the same unlimited access to campus resources.
Guests of the University connect to SRU-Guests with their laptops or mobile devices.
Changing Your Salve Regina Password
Salve Regina requires passwords to be at least eight characters in length. Passwords may include uppercase and lowercase letters, numbers or symbols. Your new password must be different from your existing password. New members of the University community should reset their password after receiving their initial credentials in order to protect their account and educational information.
Click here for instructions on resetting your password using the portal.
Changing Your Salve Regina Password on a Mobile Device
Mobile devices that are synchronized with your Salve Regina email will be affected by password changes. This includes Android smartphones and tablets, Apple iPhones and iPads and BlackBerry smartphones. You must change your password on each of these devices and restart your mobile device for this change to take effect. If you are unable to reset your password using the instructions below, call the Help Desk at (401) 341-7777.
Printing for Students
With an increase of students bringing Apple laptops, IT staff have created a “how to” document for printing wirelessly to the Ricoh printers on campus. Click below for instructions on Pharos printing for students with Macs. http://srupharos01/Uniprint/Pharos-Printing-for-Mac.pdf